Ticket Management
Track and resolve customer issues efficiently.
| Ticket ID | Customer | Subject | Status | SLA Status | Agent | Last Update | SLA Timer |
|---|---|---|---|---|---|---|---|
| TKT-007 | JJohn Doe | Phone Call with John Doe | New | Met | AAlex Green | - | |
| TKT-002 | JJane Smith | Issue with new prescription | In-Progress | Breached | CCharlie Brown | - | |
| TKT-003 | JJohn Doe | Return Request for ORD-001 | New | Met | AAlex Green | - | |
| TKT-010 | MMichael Chen | Zalo chat inquiry | New | Met | AAlex Green | - | |
| TKT-009 | DDavid Wilson | Overdue payment reminder | In-Progress | At Risk | CCharlie Brown | - | |
| TKT-005 | JJohn Doe | Cracked lens on delivery | In-Progress | Breached | CCharlie Brown | - | |
| TKT-004 | JJane Smith | Question about lens coating | New | At Risk | BBrianna White | - | |
| TKT-001 | JJohn Doe | Order Status Inquiry | Resolved | Met | BBrianna White | - | |
| TKT-006 | JJohn Doe | Billing inquiry | Closed | Met | AAlex Green | - | |
| TKT-008 | EEmily Brown | Store hours inquiry | Resolved | Met | BBrianna White | - |